When booking a holiday with us. Half the amount will be payable at the time of booking, this will act as a deposit & will reserve the booking. The remaining balance is to be paid before six weeks of arrival.
If booking within 2 months we ask for the full amount of the holiday to be paid at the time of booking.
On paying your balance, you’ll be asked to pay your refundable cleaning/damage deposit. This deposit will act as an insurance on damage which may occur if the guests mistreat the house (or any fixtures & fittings) & cause unexpected costs to the owner. This also covers costs incurred due to excessive cleaning.
If any damages occur during a holiday which is over & above the refundable deposit, the booking guests will be liable for those damages & costs incurred to the home owner.
When renting a property, the liability lies with the booking guests for any personal accidents or injuries which may occur on the premises to any individual.
The home owner is able to evict any guests if he feels that they are causing damage to the owner’s property or causing excessive nuisance to our fellow guests. They will be liable for any costs incurred.
We strongly advice for guests to take out their own travel cancellation insurance.
Our standard cancellation policy is that if you cancel your holiday & we are unable to rebook your date then you’ll be liable for the full amount of your booking.
Due to these uncertain times we have included a special policy for our guests, to have peace of mind when booking with Portwrinkle Holidays.
If you holiday is cancelled due to travel restrictions or infection which affects your travel to the property, we can offer a free of charge postponement to be taken within 15 months.
If you move to a more or less expensive period, you’ll be charged or refunded the difference.
For an upgrade charge of £10% of the cost of your holiday, we will refund the full cost of the holiday.
Both the above policies depend on production of a positive covid 19 document to a named guest or being in a covid restricted area.
At the time of booking we need to have all the names of guests. This is to conform to government advice and to adhere to track and trace policy.
The parties must not exceed the amount of people the house is designed for. (Except children in cots.)
No barbecue can be used anywhere on the Guillemot houses. If in the others, only in the designated areas
All houses are non smoking.
Some of our houses are dog friendly but please, not if your dog is temperamental in any way as we are a family friendly destination.
In the dog friendly houses, dogs are not allowed in the bedrooms or on any of the furniture. All dog mess must be cleaned up straight away. Please provide your own dog beds
If your holiday house has a hot tub or swimming pool you must adhere to the regulations published in your house.
Please respect your neighbours with excessive noise.
Please park your cars in your own designated area. Extra cars can be catered for. Just let us know.
We accept no liability for damage to cars or personal property.
Arrival time is after 4pm and departure time is before 10am
We want you to have a great and relaxing holiday with us. Any suggestions to improve the experience please let us know.