Portwrinkle Holidays by G.W.Earle Hotels Ltd
When booking a holiday with us. Half the amount (50%) of the accomodation total is payable at the time of booking, this will act as a deposit & will reserve the booking. This amount is also non-refundable. The remaining balance is to be paid at least six weeks before arrival.
If booking within 2 months of your reservation date, we require the full amount of the holiday to be paid at the time of booking.
Refundable Cleaning/ Damage Deposit
On paying your balance, you will be asked to pay your refundable cleaning/damage deposit. This deposit will act as an insurance on damage which may occur if the guests mistreat the house (or any fixtures & fittings) and cause unexpected costs to the owner. This also covers costs incurred due to excessive cleaning.
If any damages occur during a holiday which is over & above the refundable deposit, the booking guests will be liable for those damages and costs incurred to the home owner.
The refund will be actioned within 7 to 14 working days of the guests departure from the property.
GW Earle Hotels / Portwrinkle Holidays accept no liable for any damage and or injury and or loss incurred by any individuals or guest/s, by any means whatsoever to individuals, cars or personal property while visiting or residing in any of our properties or premises.
The home owner reserves the right to evict any guests and or individuals should the owner feel that the said guests and or individuals are causing damage to the property and or premises or causing excessive disturbance, or being a nuisance to fellow guests. The individual and or guest/s will be liable for any costs incurred.
We strongly advice for guests to take out their own travel cancellation insurance.
Standard cancellation policy – Should you cancel your holiday and we are unable to rebook your date then you will be liable for the full amount of your booking.
COVID 19 Cancellation policy
Due to these uncertain times we have included a special policy for our guests, to have peace of mind when booking with Portwrinkle Holidays.
If you holiday is cancelled due to travel restrictions or infection which affects your travel to the property, we can offer a free of charge postponement to be taken within 15 months.
If you move to a more or less expensive period, you’ll be charged or refunded the difference.
For an upgrade charge of £10% of the cost of your holiday, we will refund the full cost of the holiday.
Both the above policies depend on production of a positive covid 19 document to a named guest or being in a covid restricted area.
At the time of booking we need to have all the names of guests. This is to conform to government advice and to adhere to track and trace policy.
The number of people staying on any of the properties must not exceed the allocated number of people as determined by the owners.(Except for children in cots).
No barbeques are allowed anywhere in any of the Guillemot roof terrace properties. In properties where barbeques are allowed, this is to be confined to the designated areas only.
All houses are non smoking.
If your holiday house has a hot tub or swimming pool you must adhere to the regulations published in your house.
Please respect your neighbours. Excessive noise and disturbances will not be tolerated.
Please park your cars in your own designated area. Extra cars can be catered for. Just let us know.
Arrival time is strictly from 4pm and departure time is strictly by 10am
PETS / DOGS
Some of our houses are dog friendly but please, not if your dog is temperamental in any way as we are a family friendly destination.
A pet fee is charged per pet.
Up to two dogs are welcome to stay, but the costs must be secured before your stay, should it be discovered that there are more than 2 dogs on the property, then a fine of not less than £100.00 per dog will be added to your bill for immediate payment.
Please keep your pets under control and clear up after them. All dog mess must be cleaned up straight away, this includes the garden.
Dogs are not permitted in the bedrooms or on the furniture.
Please do not go out and leave them unsupervised in the house as this can result in considerable damage to the property and distress to your pet.
We do not accept cats, as some guests are highly allergic to them.
Please provide your own dog beds
RETURN OF ITEMS
In the instance that any property left behind by guests would need to be posted back, a flat fee of £25.00 will be charged for all general postage. Should the postage of the item/s being returned exceed this amount, the guest will be responsible for the extra charges. Any items that may need the service of a courier, this cost will also be born by the guest.
COMPLAINTS AND REIMBURSEMENTS
In the unlikely event that you feel a complaint is warranted. We invite you to please send us an email with all the relevant information which will be passed onto our complaints department for review. They will respond to your complaint within 30 days. We reserve the right to offer compensation, reimbursement or refund at our discretion.